Microsoft entered into an agreement on 12 April 2021 to acquire Nuance Communications (Nuance), a provider of conversational artificial intelligence...
Low-code platforms democratise software development and redefine how digital experiences are designed and...
CSPs remain considerably behind digital natives when it comes to offering real-time, personalised and streamlined digital engagement, despite their...
This profile assesses Qvantel’s digital BSS products, solutions and services for the telecoms...
This profile assesses Comviva’s digital BSS products, solutions and services. Comviva Technologies (formerly known as Mahindra Comviva) is a...
Changing customer habits and the growing ubiquity of Alexa and Google Assistant has led to an increase in the acceptance and popularity of...
Tata Consultancy Services (TCS) is headquartered in India and is one of the world’s leading IT services and consulting firms. TCS HOBS is the...
This profile assesses Etiya’s digital BSS products, solutions and services. Etiya is an independent software player that provides...
This profile assesses LivePerson’s BSS products and services in the conversational AI platform sector. LivePerson is a global technology firm...
eGain provides digital customer engagement solutions that are deployed on the cloud. It serves multiple industry verticals, including the telecoms...